Shipping/Returns/Custom Orders

Custom Order Policy

PLEASE NOTE: Custom-made items cannot be canceled after seven calendar days or once the manufacturing process has started. We are not responsible for manufacturer's delays. During the winter/holiday season, some items may take five weeks or longer to ship. This timeframe is only an estimate. Custom-made orders are not returnable.

Wheel Spacer Custom Order Policy

There are NO cancellations, returns or refunds on any custom parts (including steel, anything over 2 inches thick, and special orders) after 3 days from your order date. No exceptions. This is per the manufacturer's policy.

Warranties

All products shown are strictly aftermarket from a variety of manufacturers. All products are warrantied directly with their respective manufacturer, but we are happy to assist you in resolving your warranty claim.

Shipping Policy

Many items ship within 48 hours during the business week however some manufacturer's do require additional time. We are not responsible for manufacturer's delays in shipping.
During the winter/holiday season, some items may take longer to ship. Custom-made items, like cab enclosures, may take five weeks or longer to ship from order date. This timeframe is only an estimate.
Our manufacturers may use the following carriers to deliver our orders: USPS, UPS and FedEx.
Large items are shipped via truck freight.
Should you receive a damaged package or part please immediately email us photos of the damage at info@utvpartsandaccessories.com and/or call us so that we can help you correct the problem. Truck orders must be inspected upon receipt. If there is any damage, it must be noted on the bill of lading. If damages are found after the shipment is accepted, you must notify the us within 48 hours to file a concealed damage claim. No claims can be made after this time frame. This is the policy of the manufacturers and shipping companies.
Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.

Free Shipping and Shipping Rates

*UTV Parts and Accessories now has free shipping on all orders over $150.00 to the continental USA ONLY.
Orders under $150.00 ship for a flat rate of $14.99 to the continental USA. Over-sized / Truck Freight items are quoted separately.
Also some items, such as over-sized items or those shipped via Truck Freight, are not included in the free shipping offer, nor is that flat rate price valid for outside the continental US. When shipping charges are required, the rate charged for the shipping of your order is based on the cost of your products.
Please Note: If you are shipping to Alaska, Hawaii and Canada: We do ship to Alaska, Hawaii and Canada but the shipping charges shown in the shopping cart may not be the correct amount for those areas. We will quote you additional shipping charges if you ask us to do so in the "Ordering Instructions" box before we ship your order.
Canadian customers are solely responsible for all fees, taxes and duties, not UTV Parts and Accessories.
All prices are in US Dollars.
Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.

Order Tracking

If a tracking number is provided by the shipping carrier, we will email your tracking information. It may take up to 72 hours to receive tracking, but normally within 48 hours of processing your order. Orders are not processed or shipped on Saturday or Sunday. Please note that if your order contains more than one item, the items may ship separately and by different carriers and/or be shipped from different manufacturers or warehouses and from different locations throughout the country.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Payment Policy

Accepted Methods of Payment: Credit Card (American Express, Discover, MasterCard, and Visa) PayPal, Cashier’s Check/Money Order. Charges will show up on your Credit Card Statement as UTV Parts and Accessories. By authorizing any payment and/or placing an order, whether via website or over the phone, with us you agree to our shipping, return and warranty policies and have read and understand these policies. Canadian customers are responsible for all fees, taxes and duties as we have no control over these. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Mailing Address For Check/Money Order:

UTV Parts and Accessories

J&S Industries

23001 Industrial Blvd

Rogers MN, 55374

Return Policy

Unauthorized returns will be refused.
Please let us know you are returning something by calling us at 800-596-0785 or fill in the online RMA Form.
We will not accept any returns after 30 days so please inspect your order upon receipt.
We will not accept for return any part worth less than $5.00 unless it is defective or we made an error looking the part up (it costs you more than that to handle it).
Electrical parts of any kind (these include, but are not limited to, CDI's, V/Regulators, Stereos, Speakers, Winches, etc.) are not returnable for any reason unless they are defective or we made an error looking up the part.
The manufacturer determines whether or not an item is considered defective, not UTV Parts and Accessories or the customer. If an item is defective, the manufacturer's warranty procedure must be followed. See documentation supplied with the item or manufacturer's website for this procedure. We will help with any issues with warranty claims but we can only work within the manufacturer's guidelines.
All products shown are strictly aftermarket from a variety of manufacturers. All products are warrantied directly with their respective manufacturer, but we are happy to assist you in resolving your warranty claim.
Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.
Parts that have been fitted cannot be returned unless they are defective. All parts must be returned in their original boxes, bags, etc.
Windshields that have had the protective shipping coating removed are not returnable.
Any fitment issues will need to be documented with clear pictures to verify and help with any issues.
There will be a 20% restocking fee on all accepted returns (cores excepted) unless they are defective.
Custom-made orders are not returnable. If an item is defective, the manufacturer's warranty procedure must be followed.
Freight/Shipping is not refundable. Returned items shipped with "free shipping" will have our shipping costs deducted from any refund.
Returned items must be repacked as sent. Any returned items received damaged because of incorrect packing will not be accepted and/or refunded, and the items will be returned to customer at customer's cost.
All items returned for refund must have return shipping/freight paid by returnee unless it was our error.
Items returned COD's will not be accepted.
All returns must include a copy of the sales invoice. If a copy of the original invoice is not supplied the return will not be processed.
Please retain a tracking number for your protection.
Should you receive a damaged package or part please notify us immediately so that we can help you correct the problem. Pictures must be taken of damage and sent to us in helping with any claims.
For shipments into Canada and/or overseas the customer is responsible for all fees, taxes and duties.
Freight is not refundable. Truck orders must be inspected upon receipt, if there is any damage it must be noted on the bill of lading. If damage is found after the shipment is accepted, you must notify the carrier within 48 hours to file a concealed damage claim.
Exchanges will not be shipped until the return has been received.
All return expenses are the responsibility of the customer unless the incorrect item was erroneously shipped.

Brand-Specific Return Windows

Most of the brands we carry follow our standard 30-day return policy above. The manufacturers below set their own return windows or terms, and those terms take precedence for their products:

SuperATV	90-day return window on items in new, unused condition with original packaging (return number required). Special-order items such as hand-held ECU tuners cannot be returned. Made-to-order items (for example, A-arms with pressed-in ball joints or mounted wheel & tire sets) carry a minimum 30% restocking fee. Polycarbonate roofs and windshields are not returnable once the protective film has been removed from either side.
Bad Dawg	30-day return window with a flat $20 restocking fee. Item must be in new condition
Greene Mountain	15-day return window on non-defective products. All Greene Mountain products carry a 1-year warranty on materials and workmanship.
Trail Armor & Pro Armor	14-day return window from the day your order is delivered. Items must be unused, uninstalled and in their original packaging with all hardware, and returned in resellable condition with a copy of your receipt. Electronic items and custom or special orders are not returnable. Original shipping charges are not refundable and return shipping must use a trackable carrier.
Bora & Stahl wheel adapters/spacers	These are machined to order. Cancellations within 3 days of the order date carry a 5% fee. After 3 days: spacers 2" or under carry a 25% cancellation fee, and spacers over 2", steel spacers, and special orders cannot be canceled, returned or refunded. No exceptions — this is the manufacturer's policy.
Hard Cabs	Cab enclosures are custom-built to order and ship from Europe, so they are not returnable. If a defect is found, the manufacturer's warranty procedure applies and we will help you through it.
Kolpin	30-day return window with a full refund and no restocking fee. Items must be unused, in original packaging with all parts, shipped prepaid, and include a Kolpin Return Goods Authorization number (contact us and we'll arrange it). Used fuel containers cannot be returned due to hazardous-material restrictions.
3 Star	30-day return window for a full refund or exchange, with no restocking fee on items returned new in original packaging (RA number required, buyer pays return shipping). Windshields are not returnable once the protective film is removed. Items received back with damage are inspected and refunded less the assessed damage; items returned in unsellable condition cannot be refunded.
Moto Alliance / Denali / Impact Implements	30-day return window. No restocking fee on items returned new and unused with all original kit contents (wiring, switches, hardware, cables, instructions, mount plates, etc.); a 20% fee applies to items that have been used or installed, are damaged, or come back incomplete for reasons other than the seller's error. Request a Return Authorization and write the RA# on the box; return with a trackable label at your cost.
Eagle (HitchDoc)	Standard 30-day window with a 20% restocking fee on items in new condition, returned with a trackable label at your cost. A minimum $50 refinishing fee applies to product that arrives back damaged because it was not properly packaged.
Extreme Metal Products	Returns must be requested within 30 days of receipt. Non-defective returns are accepted at the manufacturer's discretion and carry a 20% restocking/repacking fee; windshields with the protective film removed are not returnable. Items that shipped under free shipping have standard ground shipping deducted from the refund. Damaged deliveries require photos of all sides of the box, the shipping label, and the item label to file a claim.
Side X Side Enclosures	30-day return window on items that are unused, unaltered and in the condition received. A 20% restocking fee plus the original outbound shipping cost applies, and return shipping is the buyer's responsibility.
Spike Powersports	30-day return window on new, unopened items in original packaging (submit a return request first). Special-order, custom, installed, used, damaged or incomplete items may not be eligible, all returns are inspected before refund, and a restocking fee may apply. Windshields with the protective film removed, or shields damaged during improper unboxing, are not returnable.
Universal Parts	All returns need prior authorization with the invoice number from your receipt — email info@utvpartsandaccessories.com to arrange it. Shipping is non-refundable unless the item was defective or incorrect, and aluminum radiators returned or exchanged for a different size carry a $20 restocking/reboxing fee.
Hi-Standard	30-day return window on regular-priced items (return authorization required, buyer pays return shipping; a restocking fee may apply). Sale and discounted items are not returnable.
Sure Grip	30-day return window with return authorization, 20% restocking fee, buyer pays return shipping. Dealer-provided electrical components (wiring, wire glands, crimps, auxiliary connectors, fuses, circuit breakers, etc.) are not returnable.

Any brand not listed above follows our standard 30-day return policy with a 20% restocking fee on non-defective returns. Questions about a specific product? Email info@utvpartsandaccessories.com or call 800-596-0785 and a real person will sort it out with you.

Please note: We cannot guarantee that a certain item/accessory will fit a certain make of machine because manufacturer’s and the manufacturer’s of accessories change specs continually. Also aftermarket equipment can alter fitment. It is the responsibility of the purchaser to make sure that these parts will work with their particular vehicle, especially if fitted with aftermarket accessories.

We reserve the right to change these policies at any time.

UTV Parts and Accessories is located at

UTV Parts and Accessories
23001 Industrial Blvd
Rogers MN, 55374

800-596-0785