Shipping/Returns/Custom Orders
Custom Order Policy
PLEASE NOTE: Custom-made items cannot be canceled after seven calendar days or once the manufacturing process has started. We are not responsible for manufacturer's delays. During the winter/holiday season, some items may take five weeks or longer to ship. This timeframe is only an estimate. Custom-made orders are not returnable.
Wheel Spacer Custom Order Policy
There are NO cancellations, returns or refunds on any custom parts (including steel, anything over 2 inches thick, and special orders) after 3 days from your order date. No exceptions. This is per the manufacturer's policy.
Warranties
All products shown are strictly aftermarket from a variety of manufacturers. All products are warrantied directly with their respective manufacturer, but we are happy to assist you in resolving your warranty claim.
Shipping Policy
- Many items ship within 48 hours during the business week however some manufacturer's do require additional time. We are not responsible for manufacturer's delays in shipping.
- During the winter/holiday season, some items may take longer to ship. Custom-made items, like cab enclosures, may take five weeks or longer to ship from order date. This timeframe is only an estimate.
- Our manufacturers may use the following carriers to deliver our orders: USPS, UPS and FedEx.
- Large items are shipped via truck freight.
- Should you receive a damaged package or part please immediately email us photos of the damage at utvpartsandaccessories@gmail.com and/or call us so that we can help you correct the problem. Truck orders must be inspected upon receipt. If there is any damage, it must be noted on the bill of lading. If damages are found after the shipment is accepted, you must notify the us within 48 hours to file a concealed damage claim. No claims can be made after this time frame. This is the policy of the manufacturers and shipping companies.
- Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.
Free Shipping and Shipping Rates
- *UTV Parts and Accessories now has free shipping on all orders over $150.00 to the continental USA ONLY.
- Also some items, such as over-sized items or those shipped via Truck Freight, are not included in the free shipping offer, nor is that flat rate price valid for outside the continental US. When shipping charges are required, the rate charged for the shipping of your order is based on the cost of your products.
- Please Note: If you are shipping to Alaska, Hawaii and Canada: We do ship to Alaska, Hawaii and Canada but the shipping charges shown in the shopping cart may not be the correct amount for those areas. We will quote you additional shipping charges if you ask us to do so in the "Ordering Instructions" box before we ship your order.
- Canadian customers are solely responsible for all fees, taxes and duties, not UTV Parts and Accessories.
- All prices are in US Dollars.
- Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.
Order Tracking
If a tracking number is provided by the shipping carrier, we will email your tracking information. It may take up to 72 hours to receive tracking, but normally within 48 hours of processing your order. Orders are not processed or shipped on Saturday or Sunday. Please note that if your order contains more than one item, the items may ship separately and by different carriers and/or be shipped from different manufacturers or warehouses and from different locations throughout the country.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Payment Policy
Accepted Methods of Payment: Credit Card (American Express, Discover, MasterCard, and Visa) PayPal, Cashier’s Check/Money Order. Charges will show up on your Credit Card Statement as UTV Parts and Accessories. By authorizing any payment and/or placing an order, whether via website or over the phone, with us you agree to our shipping, return and warranty policies and have read and understand these policies. Canadian customers are responsible for all fees, taxes and duties as we have no control over these. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Mailing Address For Check/Money Order:
UTV Parts and AccessoriesJ&S Industries23001 Industrial Blvd Rogers MN, 55374Return Policy
- Unauthorized returns will be refused.
- Please let us know you are returning something by calling us at 800-596-0785 or fill in the online RMA Form.
- We will not accept any returns after 30 days so please inspect your order upon receipt.
- We will not accept for return any part worth less than $5.00 unless it is defective or we made an error looking the part up (it costs you more than that to handle it).
- Electrical parts of any kind (these include, but are not limited to, CDI's, V/Regulators, Stereos, Speakers, Winches, etc.) are not returnable for any reason unless they are defective or we made an error looking up the part.
- The manufacturer determines whether or not an item is considered defective, not UTV Parts and Accessories or the customer. If an item is defective, the manufacturer's warranty procedure must be followed. See documentation supplied with the item or manufacturer's website for this procedure. We will help with any issues with warranty claims but we can only work within the manufacturer's guidelines.
- All products shown are strictly aftermarket from a variety of manufacturers. All products are warrantied directly with their respective manufacturer, but we are happy to assist you in resolving your warranty claim.
- Please note when you return an item that qualified for free shipping, the cost of shipping is deducted from the refund. This is not our policy but the policy of our manufacturers.
- Parts that have been fitted cannot be returned unless they are defective. All parts must be returned in their original boxes, bags, etc.
- Windshields that have had the protective shipping coating removed are not returnable.
- Any fitment issues will need to be documented with clear pictures to verify and help with any issues.
- There will be a 20% restocking fee on all accepted returns (cores excepted) unless they are defective.
- Custom-made orders are not returnable. If an item is defective, the manufacturer's warranty procedure must be followed.
- Freight/Shipping is not refundable. Returned items shipped with "free shipping" will have our shipping costs deducted from any refund.
- Returned items must be repacked as sent. Any returned items received damaged because of incorrect packing will not be accepted and/or refunded, and the items will be returned to customer at customer's cost.
- All items returned for refund must have return shipping/freight paid by returnee unless it was our error.
- Items returned COD's will not be accepted.
- All returns must include a copy of the sales invoice. If a copy of the original invoice is not supplied the return will not be processed.
- Please retain a tracking number for your protection.
- Should you receive a damaged package or part please notify us immediately so that we can help you correct the problem. Pictures must be taken of damage and sent to us in helping with any claims.
- For shipments into Canada and/or overseas the customer is responsible for all fees, taxes and duties.
- Freight is not refundable. Truck orders must be inspected upon receipt, if there is any damage it must be noted on the bill of lading. If damage is found after the shipment is accepted, you must notify the carrier within 48 hours to file a concealed damage claim.
- Exchanges will not be shipped until the return has been received.
- All return expenses are the responsibility of the customer unless the incorrect item was erroneously shipped.
Please note: We cannot guarantee that a certain item/accessory will fit a certain make of machine because manufacturer’s and the manufacturer’s of accessories change specs continually. Also aftermarket equipment can alter fitment. It is the responsibility of the purchaser to make sure that these parts will work with their particular vehicle, especially if fitted with aftermarket accessories.
We reserve the right to change these policies at any time.
Coupons and Coupon Codes
From time to time our manufacturers will offer coupon codes. To use coupons or coupon codes, type the code into coupon box at check out. Coupons will be honored for orders over a stated dollar amount (not including shipping costs). One coupon use per person and/or per address. Web orders ONLY. Coupon good until 11:59 p.m. on date stated and cannot be combined with any other offer.
UTV Parts and Accessories is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy.
We collect information from our customers to process orders and to better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. You may also be required to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
UTV Parts and Accessories is located at
J&S Industries
23001 Industrial Blvd
Rogers MN, 55374
800-596-0785